Old North End Veterinary Clinic + Vet To Pet Mobile Veterinary Service

57 North Champlain Street ~~ P.O. Box 5785

~~ Burlington VT 05402

802. 658. 2202

What we are and what we are not…….

We are a very small, neighborhood clinic. To keep our costs low, we use the laboratory and equipment at other facilities. If you have been to our clinic, you have seen it all ~ one exam room, a lobby, an office, a back room and storage. We do not have a big staff and we don’t have overhead. There are absolutely certain things we cannot do at this clinic,  including x-rays, most lab work, and surgery. We work with our clients to find the best way to accomplish procedures when needed. Some pets and some clients really require a full service clinic and we will happily help you find that clinic if our service is not best for you, or for all of your pets. What we can do is lots of basic medicine, vaccines, preventative care, supportive care, and education.

We are mobile 50% of the time with Vet To Pet Mobile Veterinary Service. Therefore, we have limited clinic hours. We are at the clinic on most Wednesdays and Saturdays. We answer our phone messages as soon as possible. When you leave a clear message, we will always return your call. We communicate in some cases by email.

We refer emergencies and most urgent matters to one of the many full service clinics around Burlington.

We have a small pharmacy on site. We also have our own on-line pharmacy and use a compounding pharmacy when appropriate. We may need up to 7 days for refills since we do not stock all drugs, either due to expense, short expiration date, or infrequent need. We also do not typically have a technician on hand to do refills on a walk-in basis. That kind of staff costs more money. By watching our inventory and our overhead costs, we try to keep our costs as low as possible. Please plan ahead for refills.

During many open hours, we do not have a technician at the clinic. This means that there are certain pets and certain procedures we cannot accommodate, or can only accommodate at certain pre-arranged times. Restraining an animal (even a friendly animal!) in an uncomfortable, painful, or fearful situation can be quite dangerous. Certain pets need to be restrained by a skilled technician for everyone’s safety. If we have to refuse examination or treatment, we will try to help you find the clinic that can best help you, or reschedule for when we have a technician. Safety and what is best for your pet and all individuals involved will always be our primary concern.

Our families take priority. We have promised our families to help when needed. At times, this has taken us away from the clinic for extended periods. We do have two part time vets and will try to accommodate all clients. If that is not possible, we will do everything we can to be sure that your pets’ needs are cared for by other clinics in town.

We offer the best basic medical care possible given the intentionally scaled back nature of our clinic, the demands of our mobile practice, and the limitations inherent in being a small operation.

In other words…….. we are not a full service clinic. If you or your pets are more comfortable at a clinic that is regularly and fully staffed during business hours, we strongly recommend one of the great full service veterinary clinics in the area. We offer a great service but it is not right for everyone!

Orchard Veterinary Hospital ~ 1333 Shelburne Road, South Burlington ~ 658.2273

Green Mountain Animal Hospital ~ 1693 Williston Road, South Burlington ~ 862.7021

Petit Brook Animal Hospital ~ 5866 Roosevelt Highway, Colchester ~ 878.3713

Burlington Emergency and Veterinary Services (24 Hours) ~ 200 Commerce Street, Williston ~ 863.2387

Mission Statement

We believe that pet owners should have access to basic veterinary care for their pets. We offer limited basic medical care at our clinic and on house calls. We work closely with local full service clinics to offer diagnostic, treatment, and surgery options.

Wellness care…..
…is more than vaccines. It is nutrition, weight management and obesity prevention, thorough physical exams and history taking, pre-emptive pain management, spay/neuter programs, behavior information, and client education. Our appointments are 30 minutes long, so we learn about your pets and their needs. We will always encourage you to feed the best pet food you can afford and to keep your pets lean. This is the cornerstone of good health and the one part of your pet’s health that you completely control.

Our vaccine protocol recommends core vaccines to every pet, whether they go outside or not. Core vaccines include those vaccines that protect against diseases which are very serious, contagious, or fatal. We recommend non-core vaccines based on the lifestyle or risk of each pet. Our goal is to protect your pet while not over-stimulating the immune system. We will want to see you pet every year for an examination and consult but many pets will not get vaccines at every annual exam.

Zoonotic Disease
These are diseases that have the potential to be transmitted from pets to people (or people to pets). We educate clients about these diseases and parasites with an emphasis on the risk to children and immune compromised individuals. We stress regular deworming when appropriate, and flea and tick prevention. And, yes, we do prefer that you purchase your flea and tick product from us. Honestly, it does help us financially to stay open and we then actually know that you are using an effective product and we can be better able to be sure it is being used correctly.

Pet Population Control
We strongly encourage owners to spay or neuter every pet. There are affordable options for these procedures. We strongly discourage owners from breeding pets and promote the adoption of animals from our local humane society and reputable rescue groups. (HSCC truly is the best deal in town!) HSCC animals are well vetted. ‘Free’ pets often come with a big price tag down the road. 

End of Life Care and Euthanasia
We have no reason to think that animals understand the notion of a long life. We believe that “animals do not appear to fear death, but they clearly fear pain, and death can be a merciful tool for escape from pain.”* We offer hospice care with an emphasis on pain relief and relief from distress and suffering. We perform compassionate euthanasia and we take the time needed, before, during, and after the procedure so that the client feels as comfortable as possible with this difficult decision. We sedate the pet to minimize discomfort and stress. We can also make arrangements for cremation.

Payment Policy
We keep the costs at the Old North End Veterinary Clinic as low as possible and pass savings along to our clients. However, we must be paid for our services. Payment is due at each appointment. It is the only way we can keep our doors open. We now accept credit/debit cards but we do have a surcharge for this service. We cannot absorb the 3-4% additional cost of accepting credit so we pass it along to you. Cash and checks are always welcome! Vet To Pet Services are not low cost. For first time clients, we typically ask for a credit card number in advance of your first house call appointment.

*Rollin, BE, 2007. “Ethical issues in geriatric feline medicine”